L HAZARD LTD / L HAZARD STORE
Effective & reviewed: 2 October 2026 · Version 2026-10-02
A quick guide. Read the full policy below for details.
You can browse sample records, save products and use invited workspaces. A saved item, RFQ or pilot order record does not charge you. If someone requests payment for a current sample listing, contact us to verify it before paying.
The following explains the approach for future activated offers. The seller, return address, delivery details and any lawful product-specific exception must be provided before an actual purchase. Do not send goods to our registered office without return instructions; it is not advertised as a returns warehouse.
Where the statutory right applies to an online purchase of goods, a UK consumer can notify the contracting seller of cancellation within 14 days after receiving the goods, without giving a reason, and then has a further 14 days to send them back. Other lawful time calculations can apply to split deliveries.
For eligible goods, the seller refunds the price and the least expensive standard outbound delivery option offered. A premium delivery upgrade need not be refunded. Unless the seller has offered to collect, the refund is due within 14 days after the goods are received back or evidence of return is supplied, whichever happens first. If the seller has offered to collect, the deadline is normally 14 days from the cancellation notice. Refunds use the original payment method unless you expressly agree otherwise without a fee; a refund cannot be replaced with compulsory store credit.
Responsibility for direct change-of-mind return costs must be disclosed before purchase; where the law requires prior disclosure and it was not given, the seller bears that cost. No restocking penalty applies to a statutory cancellation. A lawful reduction for diminished value must relate to handling beyond what is needed to inspect the goods. Opening ordinary packaging for inspection does not automatically remove cancellation rights.
Faulty, unsafe, misdescribed or unsuitable goods can give rise to separate statutory remedies, including rejection, repair, replacement or refund as applicable. A change-of-mind exception or expired manufacturer warranty does not remove those rights. Report a suspected safety issue promptly and stop using a product if continued use could cause harm.
Some legally defined purchases have different cancellation rules, such as genuinely personalised goods, certain perishables, or sealed hygiene products after the seal is broken. We will not apply a blanket ‘no refunds’ rule. Any applicable exception must be identified for the actual offer before purchase.
For immediately supplied digital content, losing a statutory cancellation right requires the legally necessary prior express consent to early supply and acknowledgement of the loss of that right, with the required contract confirmation. A general terms checkbox, unopened account or unused code is not a substitute for checking the applicable legal rules. A gift card is not automatically treated as non-refundable merely because it is delivered digitally.
Services have different rules from digital content. Starting a service during a cancellation period requires the relevant express request; any proportionate charge or loss of cancellation rights must meet the legal conditions. Ending future subscription renewals and cancelling during a statutory cooling-off period are distinct requests. The actual provider, renewal schedule and cancellation route must be disclosed before a subscription is accepted.
Business purchases follow the cancellation and returns arrangements in the agreed commercial contract, subject to applicable law. Personal consumer rights do not automatically extend to wholly business purchases. For customers outside the UK, mandatory local rights continue to apply where relevant; availability is determined country by country.
Contact the seller identified in an actual order confirmation, or use our Contact page for help. Include your name, order reference, goods or service, date ordered or received, and the outcome requested. State clearly if you are cancelling; you do not need special wording where the law permits any clear statement. Keep a copy and the date you sent it. Do not wait for a return-authorisation number to give a cancellation notice within the applicable period.
Optional cancellation wording: ‘I give notice that I cancel my contract for the following goods or services: [description]. Ordered on / received on: [date]. Order reference: [reference]. Name and address: [details]. Date: [date].’ A signature is needed only if this notice is sent on paper. Include personal details only in your private message or letter, not in a public review.
Use the billing or retail department for order-related enquiries. We will not ask for a bank password or full card details to process a legitimate request. This page and the Terms & Conditions do not limit your statutory remedies.