Terms & Conditions

1. Who operates L Hazard Store

L Hazard Store is a marketplace platform operated by L HAZARD LTD, company number 17352385. Our registered office is 9 Caxton House, Broad Street, Cambourne, Cambridge, United Kingdom, CB23 6JN. Our corporate website is lhazardltd.com. Operational coordination is based in Shibpur, Mujibnagar, Meherpur, Bangladesh.

In these terms, ‘we’, ‘us’ and ‘our’ mean L HAZARD LTD. Contact us through the Contact page, by telephone on +44 7863 748378, or in writing at our registered office. These terms apply to lhazardstore.com and its buyer, retail, seller and administrative workspaces.

2. Scope and current availability

These terms govern your use of the website and platform facilities. Please read them before using an account or submitting information. A separately signed agreement may govern a particular business service; it does not remove mandatory consumer rights.

Our intended model connects business buyers (B2B) and individual retail customers (B2C) with selected partners. Public browsing does not require an account. Workspace access is currently by invitation. Country coverage, fulfilment, live inventory and commercial prices depend on the relevant partner and country being activated.

A sample product, displayed sample price, saved item, RFQ, quotation record or pilot purchase-order record is not confirmation of a live order, payment or delivery commitment. Do not send payment for a demonstration listing. There is currently no platform subscription or checkout charge.

3. Accounts and authority

You must be at least 18 to hold an account or submit commercial requests. If you act for a company, you must have authority to act on its behalf. Provide accurate information, keep it current, protect your sign-in credentials and report suspected unauthorised access promptly.

Account permissions are personal to the assigned role and organisation. Do not share passwords, impersonate another person, access another organisation’s records or grant access beyond your authority. Tell us if a team member no longer needs access. We may request proportionate identity or business information for account administration or partner onboarding.

4. Partners and white-label services

Some future services and products may be presented under the L Hazard Store brand while being supplied, processed or fulfilled by an authorised partner. Branding alone does not identify the contractual seller. Before a live purchase, the offer and checkout must identify the seller, the contracting party, who handles payment, and the applicable delivery and returns arrangements.

L HAZARD LTD remains responsible for its own platform services and any obligations it assumes as seller or contracting party. We do not use the presence of a partner to exclude responsibilities imposed on us by law. A partner’s additional terms must be available before you commit and cannot override your mandatory rights.

5. Product information, prices and orders

During the preview, specifications, quantities, images and prices illustrate the interface and require commercial verification. Review status means the record passed a platform workflow; it is not an independent safety certificate or guarantee that a product is suitable for your intended use.

When an offer becomes available for purchase, it must state the product or service, currency, applicable taxes, delivery charges, availability, seller and any important restrictions. You must have an opportunity to correct order details before committing. An acknowledgement of a request is not acceptance of an order; the disclosed acceptance step and order confirmation determine when a contract is formed.

We will not treat silence as agreement to a higher price, a substitute item or an optional extra. Material corrections require your agreement before fulfilment, or an appropriate cancellation and refund where payment has been taken. No paid order may be placed through the current preview.

6. Business procurement

Business users should confirm specifications, minimum quantities, quotation validity, taxes, agreed currency, delivery destination and any trade terms with the contracting seller. An RFQ requests an offer; it is not itself an order. A separate signed or expressly accepted business agreement governs any off-platform transaction.

Business cancellation, credit, inspection and return arrangements must be agreed in the relevant contract. Consumer cooling-off rights do not automatically apply to a purchase made wholly for business purposes. Selecting a business workspace does not remove rights you have by law where you are in fact acting as a consumer.

7. Retail customers and consumer rights

Retail checkout is not open. Before it is enabled, the applicable seller, delivery terms, cancellation procedure, refund method and any lawful exceptions must be disclosed. Our Returns & Cancellation page explains the intended process and the baseline for UK consumer purchases when they become available.

Nothing in these terms excludes statutory rights concerning satisfactory quality, fitness for purpose, description, reasonable care and skill, cancellation or remedies. The mandatory protections of the country that apply to your purchase continue to apply. A manufacturer warranty or partner policy is additional to, and does not replace, those rights.

8. Payments, delivery and country activation

Live payment collection, automated refunds, seller payouts and automatic fulfilment are currently disabled. We do not ask you to provide card details, bank passwords or payment credentials in a contact message. An API connection or a ‘verified’ integration label is not confirmation that a live payment or delivery service has been activated.

Future checkout must disclose the payment provider and total payable amount before authorisation. Delivery promises, import duties, customs responsibilities and geographic restrictions must be stated for the actual offer. Where a statutory delivery time or refund obligation applies, it is not displaced by a platform or partner status label.

9. Information and material you submit

You are responsible for having permission to submit business details, documents, product descriptions and images. Information must be accurate to the best of your knowledge and must not infringe another person’s rights. Avoid unnecessary personal information and do not submit payment secrets through general forms.

You retain ownership of your content. You give us a non-exclusive permission to store, reproduce and display it only as reasonably needed to provide the requested platform functions, review submissions and maintain the associated records. This is not a transfer of ownership or permission to use confidential documents in unrelated advertising.

10. Acceptable use and intellectual property

Do not use the platform for fraud, unlawful or unsafe trade, counterfeit goods, unlawful discrimination, harassment, malicious code, unsolicited bulk messages, infringement, or attempts to bypass access controls. Do not probe or disrupt other users’ accounts or publish another person’s confidential information.

Our branding, software and original site material belong to us or our licensors. You may browse, print and retain material for your legitimate use of the service, including these policies. You may not claim affiliation, remove ownership notices or commercially redistribute protected material without permission. These limits do not restrict rights granted by applicable law.

11. Availability and account restrictions

We aim to keep the platform usable and secure, but maintenance, faults and partner interruptions may affect availability. We may change preview features as development progresses. We do not promise uninterrupted service or universal country coverage.

We may restrict access where reasonably necessary to protect security, address a material breach, investigate misuse or comply with law. Where appropriate and lawful, we will explain the reason and provide a way to request review through Contact. We will not use a restriction to avoid an existing statutory refund obligation. You may ask to close your account; necessary business or legal records may be retained as described in the Privacy Notice.

12. Responsibility and liability

We are responsible for our own obligations and for loss that is a reasonably foreseeable result of our breach or failure to use reasonable care and skill. We do not exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or anything else that cannot lawfully be excluded or limited.

For consumers, these terms do not require you to indemnify us for matters outside your control or give up a statutory remedy. For business users, any specifically negotiated allocation of commercial risk belongs in the applicable business contract. An external website or partner link does not mean we control its content, but this does not remove duties we have for services we undertake to provide.

13. Privacy and essential storage

Our Privacy Notice describes the data used for accounts, enquiries, procurement and security. Our Cookie & Storage Policy explains sign-in storage and essential site operation. Reading these terms does not constitute consent to optional marketing or tracking. Any optional consent must be requested separately.

14. Questions, complaints and dispute resolution

Use the Contact page and select the relevant department, or write to our registered office. Describe the issue and include any enquiry or transaction reference without including passwords or full payment-card information. We review complaints and may ask for information needed to investigate. The contact form gives a reference only after the message is stored in our private inbox; it is not an automated email acknowledgement.

If a complaint concerns an identified seller, we may help route the issue while remaining responsible for our own duties. You are not required to accept compulsory arbitration or give up access to a court. Where the law requires information about an appropriate alternative dispute resolution service, we will provide it at the relevant stage.

15. Applicable law

These platform terms are governed by the law of England and Wales, subject to any mandatory law that protects you. For business disputes under these terms, the courts of England and Wales have jurisdiction unless a separate signed agreement states otherwise.

If you are a consumer, this choice does not deprive you of mandatory protections or the right to bring proceedings in a court available to you under applicable law, including in your place of habitual residence where permitted.

16. Changes and copies

The version and date appear at the top of this page. Changes apply prospectively. Material changes to an ongoing account service will be brought to affected users’ attention where reasonably practicable; new paid obligations require the necessary agreement. We will not retroactively change an accepted order through a website update.

You can print or download these terms. If a provision is unenforceable, the remaining provisions continue to apply to the extent lawful. A delay in enforcing a right does not by itself waive it. The current published language is English; assistance can be requested through Contact.